“Mr A meet Mr B, he has what you need.”
An online system which can make the above statement happen has the capability for expertise location.
There are multiple online systems in place which help people to find other people with specific expertise. All of these systems start with individuals’ details and aggregate information in a way that is searchable and findable.
A People Directory (a Who’s Who) is considered one of the most important resources within an enterprise. Consumer social tools like LinkedIn, Facebook and Twitter also serve as an important way of finding people that you know or people you want to know. In fact, these online systems have become global directories of contacts and relationships.
The way each of these social tools manages contacts is different depending on their area of focus. For example, LinkedIn focuses on professional contacts whereas Facebook focuses on social contacts.
Social software has matured in the past few years. However, companies are still not fully capitalising on the skills available within the organisation. As this Wall Street Journal article rightly points out:
An online system which can make the above statement happen has the capability for expertise location.
There are multiple online systems in place which help people to find other people with specific expertise. All of these systems start with individuals’ details and aggregate information in a way that is searchable and findable.
A People Directory (a Who’s Who) is considered one of the most important resources within an enterprise. Consumer social tools like LinkedIn, Facebook and Twitter also serve as an important way of finding people that you know or people you want to know. In fact, these online systems have become global directories of contacts and relationships.
The way each of these social tools manages contacts is different depending on their area of focus. For example, LinkedIn focuses on professional contacts whereas Facebook focuses on social contacts.
Social software has matured in the past few years. However, companies are still not fully capitalising on the skills available within the organisation. As this Wall Street Journal article rightly points out:
Talk about a waste! Because of an inability to tap expertise, problems go unsolved, new ideas never get imagined, employees feel underutilized and underappreciated read more.
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